GOT QUESTIONS?
WE'VE GOT ANSWERS.

Yes — you book directly on our calendar and choose a time that fits your schedule. We'll confirm it and follow up with any questions we have to make sure we're prepared.

After you book, a member of our team personally reaches out to learn more about your space, your priorities, and any areas you want us to focus on. The more we know going in, the better experience you'll have. Then we show up prepared and ready.

Life happens — just let us know as soon as you can and we'll find another time that works. We're flexible and easy to work with.

Yes — for your first clean, we do ask that you’re home, and it really matters to us. Your first visit is our chance to meet you in person, walk through your home together, understand your priorities, and make sure we’re all on the same page before we get started. At the end of the clean, we’ll do a final walkthrough with you to make sure everything looks exactly right and you’re completely satisfied. After that first visit, you absolutely don’t need to be home — most of our customers give us a key or door code and we take it from there. But that first clean is important, and we want to get it right together.

Yes — we bring everything we need. If you have specific products you prefer (for allergies, sensitivities, or personal preference), just let us know and we're happy to use them instead.

We make this a priority for recurring customers. Building a real relationship with your cleaner is part of what makes Hero Cleaners different — they'll get to know your home and your preferences over time.

That's exactly why we reach out before every appointment — to talk through your space and set accurate expectations. If we get there and the job needs more time, we'll let you know right away. You can choose to extend the visit or we can come back on a second day and pick up where we left off. No surprises.

A member of our team checks in with you at the end to make sure everything exceeded your expectations. We want to hear your feedback in person — it's the best way to make sure we keep getting better.

All recurring plans are priced at $60/hr. Weekly visits are $119, bi-weekly are $149, and monthly are $209. After your first visit, we work with you to dial in the scope to exactly what your home needs. We talk through all of this when we reach out after you book.

No contracts. We believe we should earn your business every visit — not lock you into something. Recurring customers can pause, adjust, or cancel anytime.

We store a card securely on file and charge after each completed visit. No invoices, no chasing payments — it's handled automatically so you never have to think about it. We do require a card on file to book.

Absolutely. Every team member is fully licensed and insured. We know inviting someone into your home takes trust — we take that seriously and have from day one.

Yes — Hero Cleaners LLC is fully licensed and insured, carrying both general liability and workers' compensation coverage. Your home, your belongings, and our team are all protected.

Let us know within 24 hours and we'll make it right — no questions asked. Your satisfaction is our top priority. We'd rather fix it than lose your trust.